Thank you for shopping at CloudsBoo. We want you and your little one to love our products. If something isn’t right, we are here to help.
If you have any questions, feel free to contact us at contact@cloudsboo.com.
30-Day Return Guarantee
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
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Unused
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Unwashed
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In their original packaging
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With all tags attached
For hygiene reasons, worn or washed baby clothing cannot be returned unless there is a quality issue.
Return Process
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Email Us
Contact us at contact@cloudsboo.com with your order number and the item(s) you’d like to return. -
Receive Return Instructions
Our team will provide the return address and steps to complete the process. -
Ship the Item Back
Please pack the item securely.
Customers are responsible for return shipping costs unless the product is defective or incorrect. -
Get Your Refund
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or color, please:
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Return the original item for a refund.
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Place a new order for the item you want.
This ensures accuracy and faster processing.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@cloudsboo.com.
We will replace or refund the item at no additional cost.
Please include:
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Order number
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Photos of the issue
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A brief description of the problem
We will resolve it quickly for you.
Non-Returnable Items
For safety and hygiene, we cannot accept returns on:
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Used or washed items
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Items without original tags or packaging
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Final-sale or clearance items
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Gift cards
Cancellations
Orders can be canceled within 12 hours of purchase if they have not been shipped.
Please email contact@cloudsboo.com as soon as possible.
Once shipped, the order cannot be canceled but may still be returned upon arrival.
Late or Missing Refunds
If you haven’t received your refund after receiving confirmation:
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Check your bank or credit card again
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Contact your payment provider
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If needed, email us at contact@cloudsboo.com
We’re always happy to help.
We’re Here for You
Your baby’s comfort and your peace of mind mean everything to us.
If you have any concerns about your order, just reach out — our team is always ready to assist.