Orders are processed within 1–3 business days. U.S. standard shipping typically takes 5–10 business days. International shipping usually takes 7–20 business days depending on the destination and customs clearance. You will receive a shipping confirmation email once your order has been dispatched.

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached. For hygiene reasons, worn items cannot be returned unless defective. We currently do not offer direct exchanges — please return the original item and place a new order. For assistance, contact contact@cloudsboo.com.

If your order has not yet shipped, please email us immediately at contact@cloudsboo.com with your order number and updated address. Once the order has been shipped, we are unable to make changes.

After your order ships, you will receive a confirmation email with a tracking number and a link to track your package. Tracking information may take 24–48 hours to update.

You can contact our support team anytime at contact@cloudsboo.com. We typically respond within 24–48 business hours.

Please contact us as soon as possible at contact@cloudsboo.com. If the order has not been processed, we can update the address. If the package has already shipped, we may not be able to modify the delivery details.

We offer worldwide shipping to most countries. If your country appears as an option at checkout, we can ship to you.

Depending on product availability and warehouse location, your order may arrive in multiple packages. If this happens, you will receive separate tracking details for each shipment.